Refund, Return & Cancellation Policy

Official Business Name: H&H WORLDWIDE GROUP
Brand: peptideaterhamtning
peptideaterhamtning is a brand of H&H WORLDWIDE GROUP.

At H&H WORLDWIDE GROUP, we strive to ensure your satisfaction with every purchase. This policy outlines our procedures for returns, refunds, and order cancellations.

1. Return Conditions

We accept returns under the following conditions:

• Unopened Products: Only products in their original, sealed packaging can be returned.
• Time Limit: Returns must be initiated within 14 days of delivery.
• Proof of Purchase: A valid order number or receipt is required for all returns.
• Product Condition: Products must be in resalable condition without damage.

2. Non-Returnable Items

The following items cannot be returned:

• Opened or used products
• Products with broken seals or damaged packaging
• Custom-synthesized materials
• Products requiring refrigeration or special handling
• Items marked as non-returnable at the time of purchase

3. Refund Process

Once your return is received and inspected, we will process your refund as follows:

• Approval Time: Return requests are typically processed within 3 business days.
• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: After approval, refunds typically take 5-7 business days to appear on your statement, depending on your financial institution.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Order Cancellations

You may request to cancel an order under these conditions:

• Timeframe: Cancellation requests must be submitted within 24 hours of placing an order.
• Processing Status: Orders that have already been shipped cannot be cancelled.
• Cancellation Method: To cancel an order, contact our customer service team immediately with your order number.

5. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us within 48 hours of receiving the order.
• Provide clear photos of the damaged product and packaging.
• We may offer a replacement or full refund including shipping costs for confirmed cases.

6. How to Initiate a Return

To start the return process:

1. Contact our customer service team at returns@formulax.com or call (800) 123-4567.
2. Provide your order number, the items you wish to return, and the reason for the return.
3. If approved, you will receive a Return Merchandise Authorization (RMA) number and return instructions.
4. Package the items securely with the RMA number clearly marked on the outside of the package.
5. Ship the return to the address provided in the return instructions.

7. Exceptions and Special Circumstances

We review special circumstances on a case-by-case basis. If you have a unique situation not covered by this policy, please contact our customer service team for assistance.

Last updated: May 25, 2023